At TSM Clothing Store , we are committed to providing you with high-quality three-piece suits that meet your expectations. However, if for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and returns process. Please take a moment to review our policy below.

1. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

• The item(s) must be unworn, unused, and in their original condition with all tags and packaging intact.
• Returns must be initiated within 30 days of delivery .
• Custom or made-to-measure suits are non-returnable unless there is a manufacturing defect or error on our part.

2. How to Initiate a Return

If you wish to return or exchange an item, please follow these steps:

1. Contact Us : Reach out to our customer support team at [[email protected] ] or call us at 019 9969 5123 to notify us of your return request. Include your order number and reason for the return.
2. Return Authorization : Once your request is approved, we will provide you with a Return Authorization (RA) number and instructions for sending the item back.
3. Pack the Item : Securely pack the item(s) in their original packaging, including all tags, labels, and accessories.
4. Ship the Item : Send the package to the address provided by our team. Please note that customers are responsible for return shipping costs unless the return is due to an error on our part.

3. Refunds

• Once we receive and inspect the returned item(s), we will process your refund within 5–7 business days .
• Refunds will be issued to the original payment method used during checkout. If the original payment method is unavailable, we will issue a store credit.
• Shipping charges are non-refundable unless the return is due to an error or defect on our part.

4. Exchanges

• If you would like to exchange an item for a different size, color, or style, please contact our customer support team to initiate the process.
• Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund or store credit instead.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom or Made-to-Measure Suits : These items are tailored specifically to your measurements and cannot be resold.
• Final Sale Items : Any item marked as “Final Sale” is not eligible for return or exchange.
• Damaged or Altered Items : Items that have been altered, washed, or damaged by the customer are not eligible for return.

6. Manufacturing Defects

If you receive an item with a manufacturing defect, please notify us immediately within 7 days of delivery . We will assess the issue and, if valid, provide a replacement, repair, or refund at no additional cost to you.

7. International Returns

For international orders, the same return policy applies. However, customers are responsible for all return shipping costs and any customs duties or fees associated with the return.

8. Questions?

If you have any questions or need assistance with your return, our customer support team is here to help! You can reach us via:

• Email : [[email protected]]
• Phone : 019 9969 5123
• Live Chat : Available on our website during business hours.

Important Notes

• Please ensure that you carefully review the product details, size charts, and care instructions before making a purchase to avoid the need for returns.
• For made-to-measure suits, double-check your measurements to ensure accuracy. We are happy to assist you with any sizing questions prior to placing your order.

Thank you for choosing TSM Clothing Store . We value your satisfaction and strive to make your shopping experience as seamless as possible. If you have any concerns or feedback, we’d love to hear from you!